Customer Reviews

100% of customers liked our service (8 reviews)

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13-Jan-2018

Good

Plus

No Rating

Resort: HOLLYWOOD MIRAGE CLUB

good

13-Jan-2018

Good

Plus

Excellent

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Resort: HOLLYWOOD MIRAGE CLUB

Service rating : Enkelt att boka.
Product : Hollywood Mirage är alltid underbart! Allt finns till ditt förfogande, trevlig personal, lägenheter i topclass, vi trivs där sedan 23 år tillbaka.

11-Jan-2018

Good

Plus

Good

Plus

Resort: CROWN RESORTS AT CLUB MARBELLA

Service rating : I spent a week here from the 28th December, I was quite impressed with the apartment. The kitchen had everything we needed, from utensils to bin bags and washing up liquid. The beds were comfortable, and we had 2 sets of towels each so i told the cleaners that they didn't need to bother coming in, the apartment was clean and we had plenty of towels for the week. I would most definitely stay here again. We made use of the indoor pool a few times and the mini golf, and played pool. We had booked the apartment as it was in a central position so we could visit Andalucia. There was entertainment on a few times during the week which I was surprised about, wasn't expecting that, but unfortunately due to all our travelling we always got back too late to see any of it.
Product : I was impressed with the hotel and the reception staff were always nice and polite. As were the other staff that you saw around the hotel.
My only complaint would be from New Years Eve, we had a family move into the apartment above us on 30th December and noticed that the apartments aren't very sound proof. There is a notice up on the wall and information in a pack you get when you arrive asking people to be quiet from the hours of 12am-9am, just a bit of respect I think, however these people didn't appear to have read this as it was like their children had high heels on and were running up and the apartment at 1am. We didn't say anything to reception, we just thought we'd leave it and see what they were like the night after. But, unfortunately they decided to have a party on New Years Eve, extremely loud music (which I thought was from the hotel bar), kids shouting and running up and down the apartment, adults singing (badly) at the top of their voices and the patio door being open and closed, extremely annoying!!! I complained to reception about this and was told security would go and see but the noise carried on. I like a party as much as the next person but not when you are in an aparthotel. At 1.40am my partner called reception and they again said that security would go and withing 2-3 mins the noise had stopped, but when he left they stomped up and down, clapped, sang as loud as they could, got the kids to make a lot of noise and then the music carried on probably until around 3.30am. I don't blame the hotel for this at all, this was due to some very disrespectful holidaymakers and I will also add that they weren't British! Luckily for us they left on the 1st January so the rest of our holiday was quiet.
We had a fabulous time visiting Gibraltar, Seville, Granada, Malaga and many more places, but if you do go at Christmas time you must go and see the Christmas lights in Malaga! Amazing!!

10-Jan-2018

Excellent

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No Rating

Resort: PARADISE KINGS CLUB PAPHOS

I would definitely recommend this apartment it was spotlessly clean & spacious and would book again

10-Jan-2018

Good

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Poor

Minus

Resort: THE HARBOUR CLUB

Service rating : Excellent service everything was as described.
Product : Apartment very hot bedroom window did not open, fans very noisy, such a shame. Would not like to stay there during the summer months.

06-Dec-2017

Excellent

PlusPlus

Excellent

PlusPlus

Resort: WYNDHAM BONNET CREEK RESORT

Service rating : Excellent accommodation and a beautiful resort. Lots of free activities around the resort. The lazy river and water slide were a huge hit with the family and so were the poolside restaurants and bars
Product : Great accommodation on Disney property

07-Nov-2017

Excellent

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Excellent

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Resort: PESTANA VILLAGE

Service rating : Great accomodation not available elsewhere. Simple to book. Good use of Tesco vouchers.
Product : Wonderful gardens, spacious, well serviced apartment with access to full 5 star hotel facilities.

07-Nov-2017

Good

Plus

Excellent

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Resort: HOLLYWOOD MIRAGE CLUB

Service rating : Facilities and apartment fantastic and very clean, I would have given 5 stars but have not due to the checking in and out process at the resort, people queuing all over the reception with only two staff receptionists working. The receptionist that checked us in was rather rude and not welcoming and gave no information on buses, safe keys etc but I would put this down to the pressure she was under. All other staff were fantastic
Product : Fantastic and very clean resort, will definitely return