RCI Europe is concerned about privacy issues and wants you to be familiar with
how we collect, use and disclose information. This Privacy Notice describes our practices
in connection with information we collect through: websites we operate from which
you are accessing this Privacy Notice (the “Websites”),
any software applications we make available for use on or through computers and mobile
devices (the “Apps”), and social media pages we control
from which you are accessing this Privacy Notice (our “Social Media
Pages”), (collectively, including the Websites, Apps and Social Media
Pages, the “Services”). This Privacy Notice also applies
to our offline collection of information. The information you provide helps us operate
effectively and provide you with premium hospitality products, services and experiences.
Our privacy practices may vary among the countries in which we operate to reflect
local practices and legal requirements. Please read the following to learn more about
our privacy practices.
Your Acceptance of Our Privacy Notice:
By using the Services, you accept the terms of this Privacy Notice and the ways we
may use your information. If you do not accept this Notice’s terms, please do
not continue to use the Services.
What Information Is Collected
and How Is It Collected?
We may collect
personal information (information that identifies you or relates to you as an identifiable
person) about you such as your:
- Postal address (including billing and shipping addresses)
- Telephone number
- Email address
- Credit or debit card number
- Financial information
- Stay, trip, product, service or related information
- Communication, product,
service or other customer preferences
- Subscribing membership ID
media account ID or profile picture
- Special needs or conditions that may
impact your stay
- Demographic information
- IP address
collect information from you when you interact with us such as when you:
- Register for a product or service
- Contact us with a question or request, including by use of any Website chat
- Use our Services
- Make a payment for a product or service
at one of our affiliated resorts
- Provide a testimonial
or story, or submit a review or comment
in a competition, promotional activity or sweepstakes
- Participate in any loyalty or other programs
“Follow” or otherwise connect with or post to one of our Social Media
- Provide services to us (for example, as
a vendor or contractor)
Other Information We Collect about you:
- Cookies: This Website uses “cookies”. By using
with this Notice’s terms. Cookies are small text files this Website sends to
your computer for record-keeping purposes and this information is stored in a file
on your computer’s hard drive. Cookies make web surfing and browsing easier
for you by saving your preferences so we can use them to improve your next visit to
- One purpose of cookies is to simplify
the use of the Website. A cookie may save a user’s login details for example,
so the user does not need to login every time. Cookies, by themselves, do not provide
us with your personal information.
- Cookies may
be either “persistent” or “temporary” (or “session”)
cookies. A persistent cookie retains user preferences for a particular Website allowing
them to be used in future browsing sessions and remains valid until its set expiry
date (unless previously deleted by the user). A temporary cookie expires at the end
of the user session, when the web browser is closed.
- Cookies are also used for statistical or marketing purposes, to determine how
the Website is used. These cookies may be provided by us as well as third parties
(e.g., advertising partners). While we do not control or have access to any advertiser
cookies, we may permit their cookies to be used on this Website to facilitate tailored
advertising and to monitor patterns of buying specific goods or interest in - for
example, holidays or hobbies. These cookies run advertisements tailored to the user
based on their online buying habits.
Beacons: We or third party ad servers may use invisible pixels or beacons
on this Website to count how many users visit certain pages. This information is collected
and reported in the aggregate. We may use this information to improve our marketing
programs and content, and to target advertisements at this Website and/or on other
- From Other Sources: We
may receive your personal information from other sources, such as public databases;
joint marketing partners; data firms; social media platforms; from people with whom
you are friends or otherwise connected on social media platforms, as well as from
other third parties.
- Mobile Devices:
When you use or access our Services from a mobile device, we may collect information
such as your unique device ID and your location information. If you download and use
an App, we and our service providers may track and collect App usage data, such as
the date and time the App on your device accesses our servers and what information
and files have been downloaded to the App based on your device number, as well as
any other personal information specified by the App in its terms or notices.
How Do We Use Your Information?
information we collect from you helps us identify ways we can continue to serve you
in the best way possible and provide you with personalized products and services that
suit your lifestyle. We use personal information for the following purposes:
- To respond to your inquiries and fulfill your requests, such as to send you
- To send administrative information to you, for example, information
regarding the Services or an event you are attending and material changes to our terms,
conditions, and policies.
- To complete and fulfill any transactions or requests
for services, for example, to process your payments or communicate with you regarding
your transactions and provide you with related customer service.
- To send
you marketing communications we believe may interest you via postal mail, email, phone
=,SMS or letter.
- To personalize your experience on the Services by presenting
products and offers tailored to you.
- To allow you to participate in sweepstakes,
contests and similar promotions and to administer these activities. Some of these
activities have additional rules, which could contain additional information about
how we use and disclose your Personal Information, so we suggest that you read these
- To facilitate social sharing functionality.
our business purposes, such as data analysis, audits, fraud monitoring and prevention,
internal quality assurance, developing new products, enhancing, improving or modifying
our Services, identifying usage trends, auditing use and functionality of our Services,
the effectiveness of our promotional campaigns and operating and expanding our business
- As we believe to be necessary or appropriate: (a) under applicable
law, including laws outside your country of residence; (b) to comply with legal process;
(c) to respond to requests from public and government authorities including public
and government authorities outside your country of residence; (d) to enforce our terms
and conditions; (e) to protect our operations or those of any of our Wyndham Affiliates
or RCI affiliated resorts; (f) to protect our rights, interests, privacy, safety or
property, and/or that of our Wyndham Affiliates or RCI affiliated resorts, you or
others; and (g) to allow us to pursue available remedies or limit the damages that
we may sustain.
We may also aggregate and/or anonymize personal information
for research, to improve our products and services; and for other business purposes.
Other than as described herein, RCI does not: (1) sell or rent your personal information,
(2) use your personal information to make decisions about granting or extending consumer
credit unless you submit a separate credit application and authorize us to use or
disclose your information; or (3) use your personal information to furnish information
3 about your credit worthiness, credit standing, credit capacity, character, general
reputation, personal characteristics or mode of living to any consumer reporting agency.
How Do We Disclose Your Information?
information may be disclosed as follows:
To other Wyndham businesses (our “Affiliates”) which may jointly use the
personal information for the purposes described in this Privacy Notice. A list of
our primary Affiliates can be found in Wyndham’s current Form 10-K.
- Resorts or Business Partners:
We may share personal information with the owners and operators of RCI affiliated
resorts in order to provide you with services, facilitate a booking you requested,
generate leads in connection with their offers to sell timeshares to you, or to respond
to your inquiry for further information about mini-vacations at resorts where a resort
tour is either required or requested of you by the owner or operator of the resort.
We may disclose your information to business partners, sponsors or other third parties
in connection with administering promotions, sweepstakes or similar activities. You
may be offered an opportunity to request additional information, materials or offers
from the sponsor or other third party; should you make such a request, we will provide
your personal information to the third party so that they can fulfill your request.
- Vendors and Service Providers: We may disclose your information
to vendors and service providers we retain in connection with our business such as:
travel services companies, financial services companies, property owners’ associations,
vacation insurance companies, website hosting, data analysis, payment processing,
order fulfillment, information technology and related infrastructure provision, customer
service, email delivery, credit card processing, tax and financial advisers, legal
advisers, accountants or auditing services. We may also share your information to
our preferred service providers – organisations that have agreed to offer our
members preferential rates and offers, so that they may verify your eligibility for
these offers and communicate the offers to you. We may also share your information
with selected third parties so that they may offer you their products and services.
We will always ask you in advance for consent for us to pass your details to third
parties for marketing purposes.
- Message Boards: We may make
reviews, message boards, blogs, and other such user-generated content facilities available
to users. Any information disclosed in these areas becomes public information and
you should always be careful when deciding to disclose your personal information.
We are not responsible for privacy practices of other users including website operators
to whom you provide information.
- Merger or Acquisition:
A third party who acquires any part of Wyndham Worldwide Corporation itself or any
of its Affiliates, whether such acquisition is by way of merger, consolidation or
purchase of all or a substantial portion of our assets.
Permitted by Law: We may disclose your personal information to law enforcement
authorities, government or public agencies or officials, regulators, and/or to any
other person or entity having appropriate legal authority or justification for receipt
of your information, if we believe that we are required or permitted to do so by law
or legal process, to respond to claims, or to protect our rights, interests, privacy,
property or safety, and/or that of our Wyndham or RCI affiliated resorts, you or others.
- Anonymized/Aggregated Information: Because aggregated or anonymized
information does not personally identify you, we may use it for any purpose. If we
combine anonymized or aggregated data with personal information, we will treat the
combined information as personal information according to this Privacy Notice.
How Do We Safeguard Your Information?
Security of Your Information: We will take reasonable steps to
protect the information you provide us from loss, misuse and unauthorized access,
disclosure, alteration and destruction. We have implemented appropriate physical,
electronic and managerial procedures to help safeguard and secure your information
from loss, misuse, unauthorized access or disclosure, alteration or destruction. Unfortunately,
no security system is 100% secure, thus we cannot ensure the security of information
you provide to us via the Services.
Other Important Information
- Information Provided on Someone Else’s Behalf: If
you provide us with information about someone else, please ensure you have the person’s
permission to do so for the purposes detailed in this Privacy Notice.
to Websites: The Services may have links to other websites not operated by
us; we have no control over how these websites may collect your information and no
responsibility or liability for the practices, policies and security measures implemented
on these websites. You should read the privacy notices on those other websites before
you submit your information through them.
- Social Media Sites:
Please note that we are not responsible for the collection, usage and disclosure policies
and practices (including data security) of other organizations, such as Facebook,
Apple, Google, Microsoft, RIM or any other app developer, app provider, social media
platform provider, operating system provider, wireless service provider or device
manufacturer, including any personal information you disclose to other organizations
through or in connection with the Apps or our Social Media Pages.
to Our Privacy Notice: From time to time we may revise this Notice and/or
use personal information for new, unanticipated uses not previously disclosed herein
to meet changes in the regulatory or business environment, or to satisfy the needs
of our customers and service providers. Updated and date stamped versions will be
posted on the Services.
- Minors: We do not knowingly collect,
maintain or use personal information from children under 18 years of age, and no part
of Services is directed to individuals under the age of 18.
Transfers: We are an international company and we may, subject to applicable
law, transfer your information to our Affiliates or selected third parties where information
protection standards may differ. For example, your information may be stored on servers
located in other jurisdictions. We will take steps to help protect your information
when it is transferred.
- Retention Period: We will retain
your personal information for the period necessary to fulfill the purposes outlined
in this Privacy Notice unless a longer retention period is required or permitted by
- Phone Calls: We are committed to providing excellent
customer service. We may from time to time monitor or record telephone calls you have
with members of our staff for training purposes and to improve the quality of our
Choices and Contact Us With Your Questions
- Marketing: We may contact you by email, phone or postal
mail with information about products or services offered by RCI or a third party that
may be of interest to you. You can opt-out at any time by:
- Using the unsubscribe
function in the email you receive from us; or
- Contacting us at firstname.lastname@example.org
if you do not wish to receive further direct marketing from us about Wyndham products
- “Do Not Track” Browser Settings:
At this time, we do not respond to browser ‘do not track’ signals, as
we await the work of interested stakeholders and others to develop standards for how
such signals should be interpreted. Third parties, including our service providers,
may collect information about your online activities over time and across different
websites, including when you visit our Website. You can learn about how to exercise
choice regarding the collection of information about your online activities over time
and across third-party websites or online services by visiting www.aboutads.info and www.networkadvertising.org.
- Access to Information
We Hold about You: If you would like to access, obtain copies, update, correct
or request that we suppress or delete any of the information we hold about you or
if you require further information from us about how we use your information please
contact us at email@example.com.
In some jurisdictions, you may be charged a reasonable fee for access to your information.
- Contact Information: If after reviewing this Notice, you have
any questions or privacy concerns please send an email to firstname.lastname@example.org
or send a letter to:
- RCI Europe
Effective Date: August 1, 2016
Last Updated Date: August 1, 2016