Cookie Policy

By using this website, you signify your acceptance of the use of cookies on this website, as set out in this Cookie Policy. If you are unhappy with any of the details listed within this policy then please disable the relevant cookies or stop using the website until you are happy. Your continued use of RCI Europe websites following the posting of changes to this Cookie Policy will mean you accept those changes.

This website collects and stores information that is generated automatically (subject to your prior consent as applicable) as you use it, including your preferences and anonymous usage statistics and information collected by cookies and similar technology.

1. What are cookies and how are they used on this website?

When you visit the website, we and (as applicable) our third-party service providers receive and record information on our server logs from your browser, including your IP address, and from cookies and similar technology.  Cookies are small text files placed on visitors’ computers or other devices used to access the website and on browsers, for example, to store their user preferences, for authentication purposes (e.g. remembering a logged in user when moving from page to page) and to facilitate online purchases. Cookies from third parties are used by our Analytics provider to provide statistical reports for us on website activity.  Section 10 and the table below contain further details about the cookies used and their purposes.

Other than those cookies which we use to enable us to authenticate you and allow you to log into your account, the cookies used on this website do not contain or access any personal user information that would subsequently specifically identify an individual user.  They merely identify a computer or other device.  All information collected by cookies on this website is aggregated and therefore anonymous. 

Session cookies / non-persistent cookies do not store information on the hard disk of your computer or other device and they expire at the end of your browsing session- i.e. when you close your browser window, the session cookie and information it collected are deleted.  Persistent cookies are stored on your computer or other device and they remain there after you close your session until you delete them manually or until your browser deletes them based on the pre-determined period contained within the persistent cookie's file.  This website uses both, see the table below.

First party cookies are set by us.  Third party cookies are set by other organisations with our permission.  This website uses both, see the table below.  Section 2 below contains detailed information about the use of third party cookies in particular marketing and analytics cookies. 

We have decided to categorise cookies used on our website based on the International Chamber of Commerce’s cookie guide, as follows:

- Cookies “strictly necessary”/”Essential” for functionality of this website’s platform in order to enable users to move around this website and use its features. 

“Analytical/Performance” cookies, which collect information about how users navigate this website, for instance which pages users access most frequently.  These cookies identify, for example, how users interact with our website, find out which pages seem to hold people up, which pages are not used often, which pages take a long time to load, what pages users tend to visit and in what order.  All of this helps us to refine and develop our website to try and make them more usable when a user visits us again in future.

“Functionality” cookies which allow this website to remember choices you make [(based on e.g. your user name, language or the region you are in)].

Most browsers allow you to block and delete most cookies (with the exception of “Flash” cookies).  However, if you do so, the website may not work properly.  If you wish to delete or block cookies at any time, you can do so by altering the browser settings on your machine or other device.

For more general information about cookies and how to disable them through your browser, visit  Contact us (see Section 5) if you have questions about the cookies used on this website or how to delete or block them.  

Cookie type (and names)

Cookie purpose

Life of cookie: persistent or session?

First or third party cookie?

Category of cookie as defined in the ICC UK Cookie Guide

Privacy impact (low/mid/high)

Essential transactional functionality

(session data)

Essential for core shopping and booking functions, primarily to maintain navigation state and holiday/hotel booking information during a browser session.  Without this cookie the booking process on this website will not function.


First party

Essential and functionality

Low – Technical details only relating to login, transaction requirements.

Supporting transactional functionality

(source code, partner code)

Supports the core searching, transaction and booking functions (see above).

Persistent for up to 24 months after a browser session is ended

First party


Low – Non personal.

Supporting transactional functionality

(user email address)

If user elects ‘Remember Me’ checkbox at login, supports remembering the user ID (email address) for auto-populating login entries

Persistent for up to 5 years after a browser session is ended.


Mid – Limited to email address only.

Navigation analytics

To evaluate a user’s use of this website and compile reports on user activity. A third party (e.g., Google Analytics) stores the information collected by the cookie. It may disclose the information to third parties where required by law or where such third parties process the information on behalf of e.g., Google Analytics.

The data collected is used for managing the performance and design of this website.

Persistent for up to 24 months after a browser session is ended

First party and third party


Mid – Non personal


3. Does the policy apply to linked websites?

Our websites may contain links to other websites. This cookie policy only applies to this website so when you link to other websites you should read their own cookie policies.

4. How do we update this cookie policy?

We keep our cookie policy under regular review and we will place any updates on our webpage. This privacy policy was last updated in August 2012

5. Who can I contact if I have queries about this cookie policy?

Please contact us if you have any questions about our cookie policy or information we hold about you.

By email:

Or write to us at: RCI Europe & Middle East, Kettering Parkway, Kettering, Northants NN15 6EY.